Privacy Policy
Your privacy is fundamental to our commitment of delivering trusted Malaysian news with integrity and transparency.
Last Updated: January 15, 2025
Introduction
Malaysia 24 News is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website news-malaysia-24.com and use our services.
This policy applies to all visitors, readers, subscribers, and users of our news platform. By accessing our website, you agree to the collection and use of information in accordance with this Privacy Policy.
We reserve the right to update this policy at any time. Changes will be posted on this page with the updated "Last Modified" date. Your continued use of our services after any modifications indicates your acceptance of the updated policy.
Quick Summary
- We protect your personal data
- We are transparent about data usage
- You have rights over your information
- Updated January 15, 2025
Information We Collect
Personal Information
- • Name and email address
- • Phone number (optional)
- • Location information
- • IP address and device data
- • Browser type and version
Usage Data
- • Pages visited and time spent
- • Articles read and shared
- • Search queries and preferences
- • Download history
- • Referrer information
Cookies & Tracking
- • Session and persistent cookies
- • Local storage data
- • Analytics tracking pixels
- • Social media cookies
- • Advertising identifiers
How We Collect Information
Direct Collection
- • Newsletter subscriptions
- • Contact forms and surveys
- • User account registrations
- • Comments and feedback submissions
- • Live chat interactions
Automatic Collection
- • Server log files
- • Website analytics
- • Mobile app usage data
- • Third-party integrations
- • Security monitoring tools
How We Use Your Information
Service Delivery & Enhancement
We use your information to provide, maintain, and improve our news services, ensuring you receive relevant and timely Malaysian news content.
- • Personalize news recommendations based on your interests
- • Improve our website's performance and user experience
- • Process payments for premium subscriptions
- • Respond to your inquiries and support requests
Communication & Updates
We maintain communication with you through various channels to keep you informed about our services and relevant news updates.
- • Send newsletter and breaking news alerts
- • Notify you about service changes or updates
- • Respond to customer service inquiries
- • Provide technical support when needed
Legal & Security Compliance
We use your information to comply with legal obligations and protect our services and users.
- • Comply with Malaysian laws and regulations
- • Detect and prevent fraud or abuse
- • Protect against security threats
- • Enforce our Terms of Service
Our Commitment
We are committed to using your data responsibly and transparently, always with your privacy interests in mind.
Data Processing Principles
Data Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
Service Providers
Trusted partners who help us operate our website, such as hosting services, analytics providers, and customer support tools. These partners are bound by confidentiality agreements.
Legal Requirements
When required by law, court order, or legal process, we may disclose your information to comply with legal obligations or protect our rights and safety.
Business Transfers
In case of merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction, with prior notice to affected users.
Consent
With your explicit consent, we may share your information for specific purposes that you have agreed to.
Safety & Security
To protect the safety of our users, prevent fraud, or address security threats to our services.
Aggregated Data
We may share aggregated, anonymized data for research, analytics, or marketing purposes without identifying individual users.
Data Security & Protection
Technical Safeguards
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Encryption
All data transmission is protected using industry-standard SSL/TLS encryption.
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Secure Infrastructure
Our servers are housed in secure data centers with physical and digital access controls.
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Access Controls
Strict access controls ensure only authorized personnel can access your data.
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Regular Monitoring
Continuous monitoring for suspicious activities and security threats.
Administrative Measures
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Staff Training
Regular privacy and security training for all employees handling user data.
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Privacy Policies
Comprehensive privacy policies and procedures updated regularly.
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Vendor Agreements
Third-party service providers are bound by strict data protection agreements.
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Data Backups
Regular encrypted backups ensure data integrity and availability.
Important Security Notice
While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to use strong passwords and keep your account information confidential.
If you suspect any unauthorized access to your account, please contact us immediately at [email protected].
Your Privacy Rights
Right to Access
You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data in a commonly used electronic format.
- • Request information we have about you
- • Receive a copy of your data
- • Understand how your data is processed
- • Know who has access to your information
Right to Rectification
You can request that we correct any inaccurate or incomplete personal information we have about you.
- • Correct inaccurate personal data
- • Complete incomplete information
- • Update contact preferences
- • Modify account settings
Right to Erasure
You have the right to request deletion of your personal information under certain circumstances.
- • Delete your account and associated data
- • Remove specific information
- • Withdraw consent for data processing
- • Request data portability
How to Exercise Your Rights
Email Us
[email protected]Call Us
+60 4 3847 2915Write to Us
17 Jalan Sultan Ahmad Shah, Penang 10050
Response Time
We will respond to your privacy rights requests within:
- • 30 days for simple requests
- • 45 days for complex requests
- • Immediate response for urgent matters
No Fee Required
Most privacy rights requests are processed free of charge. We may charge a reasonable fee for excessive or unfounded requests.
Cookies & Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us provide you with a better browsing experience and understand how you use our services.
Essential Cookies
Required for basic website functionality
- • User session management
- • Security and authentication
- • Website performance
- • Shopping cart functionality
Analytics Cookies
Help us understand how visitors interact with our site
- • Page view statistics
- • User behavior analysis
- • Content performance tracking
- • A/B testing data
Marketing Cookies
Used for personalized advertising and content
- • Targeted advertisements
- • Social media integration
- • Content personalization
- • Remarketing campaigns
Managing Your Cookie Preferences
You have several options to control how cookies are used on our website:
Browser Settings
Most browsers allow you to control cookies through their settings preferences. You can block all cookies, accept only certain types, or delete cookies after each session.
Cookie Consent Tool
Use our cookie preference center to customize which types of cookies you allow on our website.
Opt-Out Tools
Third-party advertising networks offer opt-out tools for personalized ads. You can opt out of Google Analytics and other tracking services.
Cookie Policy Updates
We may update our cookie policy to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Contact Us About Cookies
If you have questions about our use of cookies or this policy, please contact us.
Contact Privacy TeamThird-Party Services
Our website integrates with various third-party services to enhance your experience. These partners have their own privacy policies that govern how they handle your data.
Analytics & Performance
Google Analytics
Website traffic analysis and user behavior insights. Privacy Policy
Hotjar
User experience analytics and heatmaps. Privacy Policy
Cloudflare
Content delivery and security services. Privacy Policy
Social Media & Content
Facebook & Instagram
Social media integration and sharing buttons. Privacy Policy
YouTube
Embedded video content and player. Privacy Policy
Tweet integration and social sharing. Privacy Policy
Third-Party Data Processing
When you interact with third-party services on our website:
- • Your data may be processed by the third-party according to their privacy policy
- • We do not control how these services handle your information
- • You should review each service's privacy policy before using them
- • You can opt out of third-party data collection through their respective tools
Data Retention & Deletion
How Long We Keep Your Data
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Account Data
Retained while your account is active and for 3 years after deletion for legal compliance.
- • Personal information and preferences
- • Subscription status and payment history
- • Communication preferences
Usage Data
Aggregated usage data may be retained for up to 2 years for analytics purposes.
- • Page views and time spent
- • Search queries and click-through rates
- • Content interaction patterns
Support Records
Customer support interactions are kept for 5 years for quality assurance.
- • Support ticket history
- • Chat transcripts
- • Email correspondence
Legal Data
Some data may be retained longer for legal, tax, or regulatory requirements.
- • Financial transaction records (7 years)
- • Legal compliance documentation
- • Security incident logs (5 years)
Data Deletion Process
1. Request Received
We process your deletion request within 48 hours
2. Data Identification
We identify all data associated with your account
3. Secure Deletion
Data is permanently and securely deleted
4. Confirmation
You receive confirmation of successful deletion
What Happens to Deleted Data?
- • All personal information is permanently removed
- • Associated backups are purged within 30 days
- • Third-party services are notified to delete your data
- • Account access is immediately terminated
Exceptions to Deletion
In some cases, we may retain certain information for legal reasons:
- • Ongoing legal disputes
- • Regulatory requirements
- • Fraud prevention
- • Security investigations
International Data Transfers
As a global news service, we may transfer your personal information to countries outside your home country for processing and storage. We ensure adequate protection for international data transfers.
Where Data May Be Transferred
- United States: Cloud hosting and analytics services
- Singapore: Regional content delivery network
- Other Jurisdictions: Third-party service providers
Transfer Safeguards
- Adequacy Decisions: Transfers to countries with adequate protection
- Standard Clauses: EU Standard Contractual Clauses
- Binding Corporate Rules: Internal privacy policies
- Explicit Consent: Your agreement for specific transfers
Contact & Support
Get in Touch
If you have any questions about this Privacy Policy or our data practices, please contact us using any of the methods below.
Visit Our Office
Malaysia 24 News Headquarters
17 Jalan Sultan Ahmad Shah
Penang 10050
Malaysia
Privacy Commitment
We are committed to transparency, user control, and the highest standards of data protection.
Response Guarantee
- • Acknowledgment within 24 hours
- • Detailed response within 5 business days
- • Resolution within 30 days maximum
- • Escalation to senior management if needed
Additional Resources
Learn more about privacy and data protection